Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate, current, and complete information when submitting inquiries or forms
• • Use the website only for lawful purposes and in accordance with these terms
• • Respect the intellectual property rights of Liwanag Services and third parties
• • Refrain from attempting to interfere with the proper functioning of the website

2. Prohibited Activities

You may not use our website or services to:

• • Engage in any fraudulent, abusive, or illegal activity
• • Transmit viruses, malware, or other harmful code
• • Attempt to gain unauthorized access to our systems or networks
• • Collect or harvest personal information of other users
• • Use automated systems to access the website without permission
• • Impersonate another person or entity

3. Service Access

Access to our website and information services is provided free of charge. Cleaning services are provided under separate service agreements with specific terms, pricing, and conditions that will be clearly communicated during the engagement process.

4. User Conduct

You are responsible for your conduct while using our services and for any content you submit through our website. We reserve the right to investigate violations of these terms and to take appropriate action, including but not limited to restricting access or pursuing legal remedies.

1. Contact Form Submissions

When you submit a contact form or inquiry:

• • You confirm that the information provided is accurate and truthful
• • You consent to us using your contact information to respond to your inquiry
• • You understand that submission does not create a service agreement
• • You agree to receive communications related to your inquiry

2. Email Communications

By providing your email address, you consent to receive service-related communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

3. Response Times

While we strive to respond to all inquiries within 24 hours during business days, response times are not guaranteed. For urgent matters, please contact us by phone at the number provided above.

1. Website Availability

We strive to maintain continuous website availability, but we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We are not liable for any temporary unavailability of the website.

2. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. This includes but is not limited to:

• • Website features and functionality
• • Service offerings and pricing
• • Content and information provided
• • Terms and policies

3. Service Areas

Our cleaning services are primarily available in BGC, Taguig, and Metro Manila. Service availability in other areas is subject to confirmation. Information on the website about service areas is for general guidance and does not guarantee service availability in all locations.

4. Emergency Services

While we offer 24/7 emergency response for typhoon recovery and urgent situations, response times and service availability depend on various factors including weather conditions, location, and current workload. Emergency service provision is subject to separate agreements and conditions.

1. Website Content Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Liwanag Services or its content suppliers and is protected by Philippine and international copyright, trademark, and other intellectual property laws.

2. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to:

• • Reproduce, distribute, or publicly display website content without permission
• • Create derivative works based on website content
• • Use website content for commercial purposes
• • Remove or modify copyright notices or trademarks

3. Trademarks

Liwanag Services and related logos and marks are trademarks of Liwanag Services. Other trademarks appearing on the website are the property of their respective owners. Use of any trademark without permission is strictly prohibited.

4. User-Submitted Content

Any content you submit through our website, including but not limited to inquiry forms, feedback, or suggestions, becomes the property of Liwanag Services. You grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for business purposes.

1. Information Accuracy

While we strive to provide accurate and up-to-date information on our website, we make no representations or warranties regarding the accuracy, completeness, or timeliness of any content. Information on the website is subject to change without notice.

2. Service Information

Service descriptions, pricing, and availability information on the website are for general informational purposes only. Actual service terms, pricing, and conditions will be determined through individual facility assessments and service agreements.

3. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Access to third-party websites is at your own risk.

4. No Professional Advice

Information provided on our website does not constitute professional advice. For specific facility management or cleaning recommendations tailored to your situation, please contact us for a personalized consultation.