Privacy Policy
Our commitment to protecting your personal information
Last updated: December 6, 2025
Contact Information
Liwanag Services
5th Floor, Net One Center
26th Street, BGC, Taguig 1634, Philippines
Phone: +63 2 8815 4729
Email: [email protected]
Our Data Protection Commitment
At Liwanag Services, we understand that trust is built on transparency. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website or services.
We are committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable privacy regulations. Your personal information is handled with the utmost care and security.
Information We Collect
Information You Provide to Us
When you interact with our services, you may provide us with the following information:
- • Contact Information: Name, email address, phone number, and company details when you submit inquiries or request quotes
- • Facility Information: Details about your facility type, location, operational schedule, and specific cleaning needs
- • Communication Records: Content of messages, emails, and other communications with our team
- • Service Preferences: Your choices regarding service types, scheduling, and specific requirements
Information Automatically Collected
When you visit our website, we may automatically collect certain information:
- • Device Information: Browser type, operating system, device type, and screen resolution
- • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- • Location Data: General geographic location based on IP address
- • Cookies and Similar Technologies: Information stored in cookies as described in our Cookie Policy
Legal Basis for Processing
We process your personal information based on:
- • Consent: When you provide explicit consent for specific data collection or use
- • Contract Performance: To fulfill service agreements and respond to your inquiries
- • Legitimate Interests: To improve our services, prevent fraud, and maintain business operations
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- • Respond to your inquiries and service requests
- • Provide quotes and facility assessments
- • Deliver cleaning services as agreed
- • Coordinate emergency response and support
Communication
- • Send service updates and confirmations
- • Provide customer support and respond to questions
- • Share relevant service information and industry updates (with your consent)
Website Improvement
- • Analyze website usage to enhance user experience
- • Conduct research and develop new features
- • Monitor and improve website performance
Security and Compliance
- • Protect against fraud and unauthorized access
- • Comply with legal obligations and regulatory requirements
- • Maintain business records and documentation
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, and serving you. These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Partners
With your consent, we may share information with business partners who provide complementary services that may benefit your facility operations.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
How We Protect Your Information
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure with regular security updates
- • Firewall protection and intrusion detection systems
- • Regular security audits and vulnerability assessments
Organizational Safeguards
- • Limited access to personal information on a need-to-know basis
- • Employee training on data protection and privacy practices
- • Confidentiality agreements with staff and service providers
- • Incident response procedures for data breaches
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
Your Rights and Choices
Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights:
Right to Access
You have the right to request access to the personal information we hold about you, including the purpose of processing and the categories of data involved.
Right to Rectification
You can request correction of inaccurate or incomplete personal information we maintain about you.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format and transmit it to another service provider.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint
You have the right to file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are designed for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
International Data Transfers
Your personal information is primarily processed and stored within the Philippines. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Phone: +63 2 8815 4729
Address: 5th Floor, Net One Center, 26th Street, BGC, Taguig 1634, Philippines